Last updated 20 October 2026
At Mahraj Tents, we understand that every project involves specific site details, schedules, and requirements. We collect and use your information to respond to enquiries, plan suitable tent solutions, and coordinate delivery and installation. This Privacy Policy explains what information we collect, how we use it, and the steps we take to protect it.
01Who we are
Mahraj Tents is responsible for the personal data collected through this website, our quote form, WhatsApp, phone, and email. Our office is 2204, B2B Tower, Business Bay, Dubai.
02What we collect
- Contact details: Name, company, phone, and email.
- Site and event details: Location, date, guest count or intended use, ground conditions, and any photos, plans, or pins you send.
- Conversations: Emails, WhatsApp messages, and call notes about your enquiry or project.
- Newsletter details: Your email, if you subscribe to blog updates.
- Reviews and project content: Your name, role, and comments if you agree to be featured.
- Website data: Device, browser, IP address, and pages viewed.
03How It Reaches Us
- You send it through the quote or contact form, WhatsApp, email, a call, or at a site visit.
- Our website records some data automatically through cookies and logs.
- A planner, venue, or contractor gives us your details to arrange a tent for you.
04Why We Use It
- Reply to enquiries and book site surveys
- Design and quote the right structure, whether for hire or purchase
- Plan delivery, installation, event day support, and strike
- Share catalogues or blog articles you asked for
- Keep the website secure and working well
- Meet UAE and KSA legal, tax, and record keeping duties
05Our Legal Grounds
We rely on one or more of these, depending on the situation:
- Consent: Newsletter sign-ups or featuring your review or event photos.
- Contract: Quoting and delivering what you request.
- Legitimate interest: Running, securing, and improving our business.
- Legal duty: Accounting and regulatory requirements.
You can withdraw consent at any time. We follow the data protection laws that apply in the UAE and Saudi Arabia.
06Messages From Us
You'll hear from us about your quote, survey, and installation schedule. Updates and blog emails are sent only to those who ask for them, with an unsubscribe link in each. Opting out won't stop project messages you still need.
09How Long We Keep It
- Enquiries and projects: Until the job ends, plus any period needed for accounts, legal, or support records.
- Newsletter: Until you unsubscribe.
- Website logs: Only as long as security and troubleshooting require.
After that, we delete or securely dispose of it.
10Keeping It Safe
We use access controls, secure hosting, and limited access. No online channel is risk free, so please don't send card or banking details by chat or email. If someone claiming to be us asks for payment details unexpectedly, call us on our official number first.
11If Something Goes Wrong
If personal data is ever put at risk, we will investigate, contain it, and reduce the harm. Where the law requires, we'll notify you and the relevant authority without undue delay.
12Your Rights
You can ask to access, correct, or delete your data, restrict or object to certain uses, and opt out of marketing. We may confirm your identity first, and we may keep limited records where the law requires. If you're unhappy with our response, you can contact your local data protection authority.
13Data Across Borders
We work across the UAE and KSA and use cloud tools, so some data may be processed outside the country where you shared it. When that happens, we apply safeguards that meet legal requirements.
14Children
Our services are for businesses, event professionals, and property owners. We don't knowingly collect children's data. If you believe a child has shared information with us, tell us and we'll delete it.
15Policy Updates
We'll update this page when our services, tools, or the law change, and revise the date at the top. Significant changes will be highlighted here.
16Contact Us About Privacy
- Email: Tents@mahraj.com
- Phone: +971 55 765 7570
- Address: 2204, B2B Tower, Business Bay, Dubai